In today’s rapidly evolving digital landscape, businesses must embrace innovation to stay ahead. The combination of Artificial Intelligence (AI) and customer data is paving the way for more efficient, personalized customer service, and Salesforce is leading the charge. To help businesses harness these technologies, TechStorm Consulting Ltd, in collaboration with Fingal Chamber of Commerce and Salesforce, is excited to present a business briefing webinar: "Transform Your Customer Service with AI & Data". This informative session will be led by Salesforce experts and will provide a unique opportunity to discover how AI can enhance your business’s customer service capabilities.
This webinar offers a chance to delve deep into the ways AI and data can reshape your customer service strategies, making them more efficient and human-centered. By connecting customer data through Salesforce's CRM solutions, businesses can create seamless, personalized experiences at every stage of the customer journey. This session is a must-attend for any business aiming to adopt a digital-first, customer-centric approach.
The event will offer valuable insights into how AI can transform your customer interactions and overall business efficiency. Here are the key topics that will be explored:
This one-hour webinar is designed to equip businesses of all sizes—whether small businesses or large enterprises—with the tools and knowledge needed to stay ahead of the curve in today’s data-driven marketplace. The collaboration between Fingal Chamber and TechStorm Consulting Ltd—Salesforce's trusted consulting partner in the UK & Ireland—ensures that the content delivered will be both practical and actionable.
Join experts Daniel Kevin Sullivan and Oisín Brennan, both seasoned Solution Engineers at Salesforce, as they share their insights and expertise. This is your chance to learn directly from those shaping the future of CRM solutions and AI-driven customer experiences.
This event is free to attend, but spaces are limited. Don’t miss out on this opportunity to transform your business’s customer service strategies with AI. Click here to reserve your spot.
As businesses continue to navigate the complexities of digital transformation, those that invest in AI and data integration will stand out in the marketplace. This webinar, featuring Salesforce experts, offers actionable insights and strategies to help your business thrive in the age of AI. Join us on September 25th, 2024, to learn how to leverage these powerful tools for greater efficiency, customer satisfaction, and growth.
Salesforce Sales Cloud is a robust CRM solution that can transform your sales processes, but it’s only as effective as the strategy you employ. With the right approach, you can significantly enhance your sales team’s performance and achieve a higher return on investment (ROI). In this blog, we’ll share five practical tips to help you maximize your Salesforce Sales Cloud ROI by optimizing key features such as opportunity management, forecasting, and reporting.
Opportunity management is the backbone of Salesforce Sales Cloud. To make the most of it:
Accurate forecasting is critical for strategic decision-making:
Effective reporting is key to understanding and improving your sales performance:
Automation can greatly enhance your team’s productivity by reducing manual effort:
Ongoing training is essential to ensure your team fully leverages Salesforce’s capabilities:
Maximizing your Salesforce Sales Cloud ROI involves more than just using the platform—it requires a strategic approach that optimizes its core features. By focusing on opportunity management, accurate forecasting, effective reporting, task automation, and continuous training, your sales team can operate more efficiently and achieve better results.
For more guidance on getting the most out of Salesforce Sales Cloud, TechStorm Consulting Ltd. is here to help. Contact us at - info@techstorm.ie to learn more about how we can support your journey to sales excellence.
We are excited to announce the strategic partnership between TechStorm Consulting Ltd., a leading technology solutions provider, and Aedon.Accounting, an innovative ISV AppExchange partner. We are committed to bringing a comprehensive, user-friendly accounting solution to Salesforce users.
Aedon.Accounting introduces a new accounting package tailored to small and medium-sized businesses. This all-in-one solution simplifies financial management by offering seamless integration with Salesforce, a user-friendly interface, and advanced customisation options.
While Aedon.Accounting seamlessly integrates with Salesforce, it's important to note that its accounting package is not exclusive to Salesforce users. Whether you use Salesforce or not, Aedon.Accounting's robust features cater to businesses of all CRM preferences, making it a versatile choice for everyone.
Aedon.Accounting offers flexible pricing options to suit every business, ranging from a "Free Forever" plan for startups to premium plans for established enterprises. No matter your budget or business size, there's an Aedon.Accounting plan for you.
As an official partner of Aedon.Accounting, TechStorm Consulting Ltd. dedicates itself to facilitating a seamless implementation process. Our team of Salesforce experts will guide you through every step, ensuring a hassle-free transition to Aedon.Accounting's accounting solution. Trust TechStorm Consulting Ltd. to handle your accounting operations with expertise and care.
For more information, we encourage our customers to contact us at - info@techstorm.ie
For most nonprofits, adopting Salesforce.com is a huge step forward. It is just not a solution for single department, but it is a complete solution designed to serve your entire organisation. A complete cloud solution! And Techstorm is here to help you move to Cloud!
An amazing news to share! TechStorm Consulting Ltd is excited to be part of Equality Partners for Salesforce.org. Driving equality in our world and ecosystem is integral to the work we do, and yet we recognize there is still so much to do here.
As part of being a Salesforce Equality Partner, we have committed to the following actions:
We believe in Equality for All and while we continue to strive to do better inside our organization, we are also proud of our partners like Salesforce who are committed to doing this work alongside us.
TechStorm Consulting Ltd is a Global Technology Consulting and Services Company. We are headquartered in Dublin, Ireland. We are a team with extensive experience in multiple end-end implementations, maintenance, migration, integration, and end user training projects. We provide Implementation, Integration and Customisation services for
We have partnered with the Best. Salesforce-One of the most intelligent platforms in the world that takes customer experience to the next level. We are a Salesforce Registered Consulting Partners and Salesforce.org Partners. TechStorm Consulting Ltd help businesses accelerate their journey to a digital future. Our focus is on helping organizations develop a future ready system aligned to their core business needs. We will make your Journey to the CLOUD SIMPLE. An exceptionally smooth transition: keeping you involved in every single step- so you know what is happening with no surprises. And you are ready towards the end with your systems to move one step closer to your business goal.
"Kesava and his Techstorm team were superb in understanding our company's needs and providing excellent technical solutions that solved our problems and CRM issues. I would highly recommend Techstorm to any company interested in developing its CRM and Salesforce capacity. Salesforce Verified: Jan 2021"
"We have been delivered a solution that will improve the efficiency of our administration work and reduce manual tasks and paperwork. The project team was always approachable and very responsive to all our requests and made an extra effort to find the best viable solutions to our business needs. Salesforce Verified: Jul 2020"
You can read our testimonials: Click Here
Check out this video on About US: remember: We can bring you one Step closes to your Business Goal! Move to Cloud! Choose #TechStormEU
For more information, we encourage our customers to contact us at - info@techstorm.ie
What do you think should be the most important mission/goal for Nonprofits in the current environment? Staying Connected!
Nonprofits run their entire mission by Giving to the society, caring by Sharing and Building meaningful relationships! And to achieve this mission; Nonprofits need something that can help them be connected across all the verticals and horizontals of their organization. A connected Nonprofit is what they need to become.
Salesforce launched a free and open-source platform built on the world’s #1 CRM, that can be accessed via Salesforce AppExchange by non-profit organizations. Salesforce Nonprofit Cloud, a Salesforce product, is a comprehensive set of Salesforce technologies. It is an integrated platform that includes Salesforce clouds such as Marketing Cloud and Sales Cloud along with the Lightning Platform and Communities; that are designed to successfully manage all key relationships in a Nonprofit organization and reach their goal.
Nonprofit Cloud offers features like personalized journey management, donation management, reporting and analysis, income management, donor engagement, program delivery, volunteer management, fundraising, and more.
It is built with various out-of-the-box and robust features to help Nonprofit organizations manage their customer’s data using the CRM model and leading fundraising and programs from one single platform.
Salesforce NPSP is a flexible solution for Nonprofit organisations to manage donors, campaigns, volunteers, programs, grants, and more – all in one place to get a 360-degree view of their org.
Some of the benefits include: -
Check out the video below on Nonprofit Success Pack:
From Salesforce Nonprofit Cloud Consulting to Salesforce Nonprofit Cloud Implementation to data migration to Administration, you can always count on TechStorm Consulting Ltd for everything in Salesforce!
TechStorm Consulting Ltd is offering free Healthcheck services for existing Salesforce charity users and new customers. During the Healthcheck, we will review your business processes and provide recommendations on how your organization will see the benefits in revenue generation, leads nurturing (new members onboarding), campaigns for both outbound and inbounds et.al. TechStorm will help you:
With NPSP, we can support the standard Salesforce platform for you and also add pre-built components to manage constituents/donors, volunteers, engagement initiatives and more.
For more information, we encourage our customers to contact us at - info@techstorm.ie
Salesforce is not just a CRM.
Salesforce has been unprecedentedly the most popular, dynamic, and reliable Customer Relationship Management platform, recognized by industry experts. It is the leader of all CRMs, as it connects marketing, sales, commerce, support, and IT into one system. Yet, Salesforce is not just a CRM. It is probably one of the best PaaS (Platform as a Service) that accelerates development by maintaining a low cost for all user-centric business interfaces. TechStorm Consulting Ltd, a registered partner of Salesforce in Dublin, shares how the platform serves as a cornerstone in digital transformation, particularly in this global crisis.
Have you ever wondered how impeccable it is to manage leads, boost pipelines, and provide exceptional customer service? It is because, in the guise of a CRM system in the front-end, Salesforce has been offering more behind the scenes.
In order to, develop the world’s best cloud-based CRM (Sales Cloud), Salesforce required best in class SaaS platform that could process complicated configurations that different CRM implementations needed. They wanted to build their core deliverable that came with a dynamic technical foresight. As a result, they created the Force platform that dealt much more than sales management and lead generation. And because CRM was the first possibility on Salesforce, it was created in a way that allowed access to customer data on other apps.
That is just the first possibility. Salesforce usability in the business application is nearly limitless.
Salesforce, incorporating the functionalities of MuleStop, streamlines full-stack development by modernizing and accelerating the software development lifecycle from top to bottom. It effectively reduces the time and maintenance cost required to upkeep the numerous elements of a full-stack development – systems, software, database, and ancillary components.
Salesforce Customer 360 effortlessly bridges fragmented customer data within an organization and allows integrated customer engagement. Few solutions that Salesforce Customer 360 offers are:
With the Salesforce Platform as a Service (PaaS), even non-developers can customize applications on top of the framework. Since Salesforce automates most business complexities with regards to development, it lets developers concentrate entirely on the business logic. This further enables Salesforce developers to build dynamic ERPs using the Salesforce platform, which can be easily managed with the Salesforce Customer 360.
Coupled with the business analytics tool, Einstein Analytics, Salesforce has created an impressive means to get the most out of their Cloud. The tool is designed considering all recent technology trends, which makes it invaluable for future needs. Some of the applications of Einstein Analytics include:
You can also use Customer 360 to extend Salesforce outside its family for external platforms or legacy systems that cannot be replaced.
Since its launch in 1999, Salesforce has been leading in CRM and is rapidly gaining popularity as a PaaS. If you want your company to comply with modern technological needs, hire Techstorm Business IT Consulting Services in Dublin.
For more information, we encourage our customers to contact us at - info@techstorm.ie
A successful enterprise mobility strategy in 2020 should be about identifying the pros and cons and analyzing the influence of mobile technologies in the future of a company. Mobility solutions play a critical role in engaging and retaining customers, particularly during this pandemic when consumers are actively spending more time on their mobile devices, more than the average 5 hours they consumed per day. Currently, mobile devices drive 70% of internet traffic. However, amongst all the recent technical advancements, artificial intelligence-based tools and solutions have gained credibility in the global enterprise mobility realm.
From banking to healthcare to even education and media & entertainment, AI continually redefines industries for the past couple of years. Virtual Assistance, Wearable Gadgets, Chatbots, and AI robots are some mobile application development solutions in Dublin that assist enterprises in serving their clients.
Example: Virtual assistance and wearable gadgets in the healthcare industry to treat patients effectively.
It is reported that people are using laptops and even smartphones less for daily activities, which can be accomplished using AI-based virtual assistants, such as Google Assistant, Alexa, Wearables, and Siri.
While we are using mobile devices for everything, AI, data analytics, and machine learning have transformed mobile application development solutions from a mere function to a full-fledged organizational strategic decision-maker.
- By the year 2021, investment in AI-based business IT consulting services is expected to reach $57 million globally, most of which will be made by manufacturing, retail, and healthcare industries.
- AI to make the world better in terms of communication and activities: Believed by around 61% of the global population, particularly the industrialists.
- Comparison between 2018 and 2022: The global expenditure on Artificial Intelligence by the end of 2022 is expected to be $7.3 billion per year compared to the year 2018’s $2 billion.
- The market size of BYOD by 2021: Bring your Own Device (BYOD), and enterprise mobility’s market size in 2016 was $35 million. However, it is expected to increase to $75.30 billion by the 2021 year-end.
- CIO prediction: CIO predicts that the number of implementation of AI-based tools in enterprises will increase to 46% in the next few years, which was just 4% in 2018.
- Global leaders, such as Samsung, Apple, and Amazon’s versatile applications, integrated with AI, reveal that AI is redefining the enterprise mobility space, rather effectively.
AI-powered mobile application development is remodeling organizations with inventive and engaging solutions. AI has introduced several ways to use mobile apps, gadgets, images, videos, voice, data, and texts. Here are a few exciting ways Business IT Consulting Services in Dublin can utilize AI and VR in aiding enterprise mobility.
AI effectively enhances the enterprise mobile application development process by simplifying business operations by at least 20%. Mobile apps are in themselves a great boon to businesses and consumers. With the integration of AI, mobile apps invariably become secure for the consumer while streamlining operations for companies. Brands can analyze user behavior through AI-enabled apps, which allows them to provide personalized solutions to users. Furthermore, AI also optimizes resource use of the application.
With AI, you need not have to instruct an application or system to bring about the best decision or most sorted information; it automatically optimizes the best decision based on metrics provided. Automated Reasoning in enterprise mobility is an AI element through which developed program reasons without any external drive.
One of the viable examples of Automated Reasoning is Maps or Transportation Services, like Uber or Ola. The apps use AI-automate Reasoning to identify the best possible route for an individual that he can follow to reach his/her destination. The app does the calculation in real-time, such as the traffic at that particular hour. Automated Reasoning also helps Google Maps to derive three or more best routes for different modes of transport – by walk, by bike, by bus, by taxi, or by hike.
AI Chatbots can significantly reduce user wait time to communicate with a brand, besides lowering the overhead costs. Chatbots are one of the most significant gifts AI has given to businesses. Chatbots can efficiently serve all demands of modern-day operations – answer customer queries in the absence of customer care executives, solve user problems, analyze user behavior for predictive analysis, and so on.
Chatbots with Sentimental Analysis
At the time of its inception, the chatbot was slightly robotic in delivering answers. With the advancements of artificial intelligence, they have gained the ability to address inquiries by considering user sentiments. This means that when a user enters a query, the sentimental analysis understands the text and the tone behind it and then answers the question efficiently.
Sentimental analytics provide detailed insights about customers, such as their opinions, level of satisfaction, feedback, and reviews, which can help them develop better strategies.
If chatbots are the most expensive gift AI has given us, Data Mining using Big Data Analytics and Predictive Analysis proves to be right and left hands in establishing a competitive business front without increasing the cost. They transform how businesses decide goals, strategies, and marketing plans. For instance, Data Mining helps organizations extract all crucial and vulnerable data of consumers, even from an extravagantly large database, that they can use to deliver custom solutions.
While data mining enables businesses to sort through a massive chunk of crucial data, predictive analysis helps refine the data and predict its effect on markets. Predictive analytics in AI models is split into Descriptive Analytics (What happened), Diagnostic Analytics (How did it happen), Predictive Analytics (What is the consequence), and Perspective Analytics (How to optimize it). Predictive Analytics provides all three – hindsight, insight, and foresight.
No matter which industry you are in, what your business is all about, or where you are located in the world, your goal must always align with your customers’. Your products, solutions, and services should satisfy them. At the same time, your marketing tactics should focus on attracting new customers and retaining existing ones.
AI can play a crucial role in consumer engagement and retention. AI-based virtual assistant tools in enterprise mobility can help businesses create smart modules that provide insights on user behavior and buying patterns for improved customer satisfaction. AI can enhance user experience through devising personalized solutions, which, in return, boost satisfaction and brand loyalty.
Technology has changed drastically, from sci-fi to virtual reality that drives touch and expression. AI is not a fiction anymore but rather a real-time saver for businesses. It successfully shifts business processes to an automated facility that solves most of the common problems of human beings. If you want to become a leader in your industry, you must adapt to inventive solutions that help you. Allow Techstorm Business Digital Transformation Dublin enables you to embrace AI and experience the change.
For more information, we encourage our customers to contact us at - info@techstorm.ie
At the beginning of this year, everything seemed promising until they weren’t. The Covid-19 pandemic has hit businesses hard and affected normal operations, especially the way we engage, work, commute, and provide services. Most non-essential businesses have been forced to change their setups to remote-based work environment indefinitely. However, if there’s one IT segment that has emerged to be strong support in this rapidly escalating crisis, it would be cloud computing.
Cloud-based solutions can greatly help businesses to shift to a collaborative swiftly and cost-effectively, remote business environment without losing continuity. Read on to get an idea of how cloud-based solutions can support businesses during the Covid-19 pandemic.
Cloud computing has proved to be the most effective and comprehensive support for businesses/brands now, particularly when physical interaction is not an acceptable way of interaction anymore. For instance, Microsoft virtual desktop witnessed a 300% spike in usage during the last quarter. Besides, its Team product saw a massive 775% growth in usage in Italy, let alone the world.
Right from the entertainment industry, such as Netflix and Facebook, which has kept us sane during the crisis to eCommerce portals like Amazon, every business has benefited from cloud-based solutions.
Depending upon the kind of business you own, the usage and benefits of cloud-based solutions vary.
We need reliable and sustainable eCommerce now more than ever. With cloud computing, you can order stock quickly, receive, pack, and dispatch orders even more swiftly, besides maintain a secure and efficient data log. Many businesses have shut down their brick and mortar shops because consumers are accessing the internet for products, and this is something cloud can help you work on.
Cloud-based solutions can easily organize contact centre’s into remote working facilities with web chat options and online payment integration.
Hospitals, clinics, laboratories, and other private and government healthcare service providers can benefit from cloud computing to optimize services and improve patient interaction.
Right from diagnosing ailments to treating patients living in a remote location to improving patient and doctor management, and even processing prescriptions, discussing cases, and coordinating with labs, everything can be managed on Cloud.
WHO and CDC have been repeatedly encouraging the IT companies to work from home as much as possible! Many countries have mandated only 15% of staff inside the offices and 85% to work remotely. Cloud can bring your office and business together, despite everyone working from their respective homes.
Cloud computing eliminates data inconsistencies and data errors by integrating systems and providing multiple access to data and servers at the same time.
Cloud-based solutions, cloud ERPs can allow students to access study materials, homework, and assignments from their homes, enable teachers to conduct online classes, and upload training materials without any network issues and help the administration to manage and access student and institution data easily.
We cannot imagine a world without cloud computing. With Cloud, comes stability and flexibility, besides efficiency. Cloud is a necessity today which has prevented the world economy from coming to a standstill. However, you must choose a legitimate cloud operator to ensure heightened and safe business operations. Learn how you can leverage the power of cloud computing in your business with a free consultation.
For more information, we encourage our customers to contact us at - info@techstorm.ie
We are a registered Salesforce Nonprofit partner, with a wide-ranging expertise of providing solutions in the nonprofit sector. We know each non-profit organization has very unique needs and while working with each organisation, we helped them go farther and faster with Salesforce to support their mission
Increasing efficiency and funding is always at the top of every nonprofit’s list. Whether that funding is related to donations, fundraising, events, volunteers, or any other related practice, we will help you manage and measure the impact of the good you are doing.
Some of the Benefits of Salesforce to Nonprofits*
If you are just getting started or are looking to do more with Salesforce, you’ve come to the right place. Reach out to TechStorm Consulting Ltd today to know more about Salesforce.org. It is time to gain all the benefits of a cloud-based technology that will make you a connected nonprofit. A simple all in one platform that covers all the features required for your organizational mission of creating a better world. Salesforce for Nonprofits Consulting & Support: Managing impact as a Nonprofit and Making this world a better place for everyone!
For more information, we encourage our customers to contact us at - info@techstorm.ie
During these current times of pandemic, TechStorm Consulting is offering free health check service for existing Salesforce Nonprofit users and also for new customers looking to implement Salesforce for Nonprofits
Get a free Salesforce check-up: TechStorm Salesforce certified consultant will evaluate your existing Salesforce implementation and create a report with recommendations in the following areas:
Most commonly known as Salesforce.org for nonprofits. Salesforce for nonprofits is the set of end-to-end solutions that helps your organisation become a connected nonprofit. Built for the social and mobile era, Salesforce for nonprofits will connect your entire nonprofit– your partners, supporters, employees, and programs. It enables you to deliver:
After a HealthCheck done by TechStorm Consulting Ltd, you will know exactly the state of your Salesforce system and what needs to be done to address any issues and seize hidden opportunities.
Reach out to us. We are all in this together. This service is available for both existing users of Salesforce and for those who are looking to make a jump to the cloud. TechStorm Consulting Ltd can make your journey to the Cloud SIMPLE! You can email us at info@techstorm.ie
For more information, we encourage our customers to contact us at - info@techstorm.ie
Salesforce is the world’s leading and best Customer Relationship Management (CRM) platform. It is used by all types of businesses (small, medium or large). Salesforce provides some of the powerful marketing automation tools to the customers. This blog is about discussing the two most interesting marketing automation services provided by Salesforce. Pardot and Marketing Cloud! Today many organizations across the world are now are turning to Marketing Automation platforms. These companies want to be
So when it comes to choosing the right platform for their needs, there are a lot of questions around these tools like:
And the list goes on….
Marketing Cloud is a digital marketing platform from Salesforce which includes tools for email marketing, social media marketing, mobile marketing, online advertising, and marketing automation. Marketing Cloud is more suited for B2C Marketing needs. The full Marketing Cloud suite is mainly targeted for established marketing teams who have the bandwidth to create, tailor, and analyze digital campaigns and data, through multi-channels like social/SMS/text message integration. But smaller companies could benefit from focusing on just one or two components, such as Journey Builder. Marketing Cloud provides a unified view of customers so businesses can create personalized, omni-channel, customer journeys. A complete 360-degree overview! Explore AppExchange for more details on Marketing Cloud
To keep it simple: Pardot is more popular with organizations which have a deeper sales cycle and upselling plays a very important role. Pardot is best fit for B2B companies. With Pardot you can reach your target audience in number of ways through social media and paid marketing. The amazing features in Pardot can give you detailed analysis through real-time customer behavior based on which you can create more personalized campaigns. AppExchange rating for Pardot
Pardot | Marketing Cloud | |
---|---|---|
Channel | Email Lead Scoring | SMS, Email, Social, Transactional, Predictive, Ads |
DB od Record | Sales Cloud(required) | Any |
Goal | Conversion/Outreach | Engagement/Conversion |
Team Size & Skill | Small/Basic | Large/Advanced |
If you are interested in knowing more about Salesforce marketing automation products, Talk to us now. TechStorm Consulting Ltd is a Salesforce registered consulting partner. We make your journey to the cloud SIMPLE! And follow us on Twitter and LinkedIn
For more information, we encourage our customers to contact us at - info@techstorm.ie
Salesforce is a powerful CRM that will help you keep tabs on nearly all aspects of your company's sales and customer contacts. Salesforce can also provide insights into your analytics that will help your teams in understanding customer needs and keeping your customers happier. Today, nearly 60 percent of all companies have integrated or plan to integrate Salesforce clouds. With Salesforce you can do so much for your employees, for your organization. You can almost control/create everything with Salesforce's highly customizable interface. In this series of Salesforce updates month, TechStorm will share a few basic tips and tricks for beginners to get you started. Moving forward we will be covering more and if you want to know more please get in touch with us at info@techstorm.ie
Use Reports to Analyse Metrics: This is my favourite section Salesforce. The amount of data can be viewed in reports tab is amazing. And I am sure that any Salesforce user reading this has seen a report or two and might have also experimented in creating one! Reports aren’t just for Admins to generate; they are in fact extremely easy to create and you can gain amazing insights from them.
Your manager or admin will have probably set up some Reports & Dashboards for you that shows you some key KPI’s and statistics (If not then ask them to!), but for any insights you want to gain from your own records, just create a report. It can be viewed just for yourself or can share across the various teams. Some examples are
Use Chatter to Collaborate:Chatter is a social collaboration tool that let’s your business, customers and partners all collaborate.
The first and most immediate way you can use Chatter is on records in Salesforce. Chatter will most likely be available on every record in your Salesforce Org. Here you can upload files, images, write comments, “@” your manager, your subject matter expert, or a sales engineer to ask them for help. When you and your organisation gets into the habit of using chatter, collaboration on records becomes a hell of a lot easier, and it stays on the record forever.
The second way to use Chatter is through Groups. Groups can be created internally in your Salesforce instance, or externally (Meaning you can invite your customers for free!). You can create groups for a particular product to ask for help, a particularly large account that many are collaborating on, or even an external group for you and your customers to have a workspace! Chat your way through – through Chatter!
The Fundamentals – Tasks, Activities & Emails
The most basic core functionality of Salesforce system:
The above can be managed on ADMIN level or basic Salesforce user level.
For more information, we encourage our customers to contact us at - info@techstorm.ie
The General Data Protection Regulation (GDPR) is a comprehensive European privacy law that takes effect on May 25, 2018. GDPR is a new age data protection law that not only affects European businesses but all organizations handling the personal data of EU citizens. It updates existing laws to strengthen the protection of personal data in the lieu of massive data thefts frequently headlining global news. It expands the privacy rights granted to EU individuals, and it places many new obligations on organizations that market to, track or handle EU personal data, no matter where an organization is located. It replaces the patchwork of national data protection laws currently in place with a single set of rules, directly enforceable in each EU member state.
The GDPR provides more privacy rights to EU individuals and places significant obligations on organizations. Some of the key changes are:
Last but not the least, the GDPR does not require EU personal data to stay in the EU, nor does it place any new restrictions on transfers of personal data outside the EU.
Did you a Get Buy in and Build your team to work on GDPR? Did you assess the Organization’s GDPR capabilities? Did you establish the controls and processes as laid down in the GDPR privacy law? Are you GDPR document Compliant? If you are not, under the GDPR, authorities can fine organizations up to the greater of €20 million or 4% of a company’s annual global revenue, based on the seriousness of the breach and damages incurred. GDPR is expected to set a new benchmark for consumer data rights by holding companies (of any size) more accountable.
The GDPR is coming, TechStorm is here to help. We, at TechStorm, deliver only GDPR compliant CRM solutions. As your salesforce and Sage consultants, we are committed to our customers’ success, including compliance with the General Data Protection Regulation (GDPR). Our team of strong and successful Salesforce and Sage consultants from diverse culture, background technical and domain expertise, have closely analyzed the requirements of the GDPR and looked into salesforce and sage documents to verify their compliance with the GDPR. We are dedicated to helping our customers in their efforts to comply with the GDPR through our robust privacy and security protections.
We look forward to working with our customers’ GDPR compliance efforts. For more information, we encourage our customers to contact us at - info@techstorm.ie
Importance of business management software for maintaining financial health of the company, will not be understood, unless you don’t use one. Sage Live is now renamed as Sage Business Cloud Financials, which caters to companies with bigger dreams. It is not just another solution with "different pack, same theory" concept, but it has come up with some striking additional features.
Financial results and numbers might keep you up, even in the night. Sage Business Cloud Financials puts you in a peaceful mind-state, by offering everything you need for managing accounting, payroll, payments and people. It makes the tool selection process easier, it gives away all features in a single package that your business needs now and in the future.
As Stephen Kelly, CEO of Sage mentions Sage Business Cloud Financials is new transformative wave of business software, which is aimed at bringing productivity into businesses of all shapes, and sizes.
Sage Business Cloud Financials is a business management solution that grows along with your business, which syndicates intelligence, scalability, support and user comfort.
Sage Business Cloud Financials is the first real-time solution, built on Salesforce CRM. There can be gaps in anything and everything, and a tool might not cater to all needs of a business, but it can merge with other applications like Kimble, Xactly, Fairsail, etc, using Sage’s API.
Sage is the market leader for integrated accounting, payroll and payment system, supporting ambitions of world’s entrepreneurs. TechStorm is a certified Sage-Live partner, which works alongside Sage, and aims at giving back to community by using new accounting software, aimed at Non-profit organizations.
For more information Please Contact - info@techstorm.ie
In its most basic form, a Marketing Automation platform is an application that you can use to communicate with your customers and prospects through a huge variety of channels. It monitors how your customers and prospects interact with your organisation, from the web pages they visit, to the emails they open and the videos they watch. There are many marketing automation software’s available in the market today. According to the source, organizations are expected to spend over 32 billion U.S. dollars on marketing automation software in 2018. Thanks to products from companies like Hubspot, Marketo and Act-On Software, Pardot marketers now have the ability to create highly effective digital marketing programs that were unthinkable just a few years ago.
Pardot is a SaaS based on-demand marketing automation solution that helps business to business sales and marketing teams. It is built on top of #1 CRM system – Salesforce.
If you want to review your marketing efforts , Pardot is your tool. Pardot as a technology will enable you to do things that were not possible prior to implementation.
Pardot changes every marketer’s day today life, by giving tools that will help in generating smarter leads and managing them, doing result-oriented e-mail marketing, executing drip campaigns and getting insights from reports.
Pardot has B2B marketing automation as its core, and on top of that, B2B Marketing Analytics, Salesforce Engage and Einstein Account based marketing, an AI based tool are offered.
Pardot is an interactive, easy-to-use marketing tool that enables marketers to create, deploy and manage the digital campaigns for a business to business (B2B) company and to sync with sales team.
This solution of Pardot, maximizes sales and marketing ROI by giving customizable dashboards. Mobile application is available, with which data can be viewed on the go, also insights can be shared at any point of time, with anyone.
Sales team can be enabled to sell smarter with Pardot’s real time alerts, reports, campaigns. Mobile application, integration with Gmail and outlook from Pardot enable them to reach out to prospects much faster.
Pardot resolves the issue of selecting the right prospects to target at, with the help of Artificial Intelligence. Einstein helps in identifying the right prospects, suggests how to increase engagement and convert them.
For more information Please Contact - info@techstorm.ie
The winners will be announced at the prestigious black-tie Gala Awards Presentation Evening sponsored by Fingal County Council and hosted by RTE’s Marty Whelan on Friday, 10th November 2017 in the award winning Crowne Plaza Dublin Airport Hotel in Santry.
TechStorm Consulting Ltd., is extremely proud to announce WE are the FINALISTS for Best #Startup New Business Excellence #Award 2017 @FingalChamber #Salesforce! Experts in digital services!
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Imagining a scenario where account management does not exist? Then the first question pops up is what will happen to financial health of the company if there was no account management in place. There are lot of account management products in the market in today’s world for example: Clearbooks, GoDaddy Bookkeeping, FreshBooks et.al; but there is one thing that has caught attention of millions: What happens if the account management is clubbed with a cloud platform. Not any cloud platform but the leading market cloud platform: Salesforce. Yes, That is SageLive!
Sage Live is a perfect solution for businesses that need integrated access and have multiple data sets. It offers a much-needed entrance into cloud computing, helping SMBs with a single unified source. It can be used by any of the following but not limited to
Salesforce.com - a cloud computing company is a web-based software as a service provider, best known for its CRM (Customer Relationship Management) product. It is designed simply to help the organisations to manage all interactions with its customers and the prospects. When used efficiently, it can contribute a major role in the growth and success of the organisation.
Sage Live is built on this platform, giving users access to thousands of third-party apps through integrations and APIs in real-time. The user interface (UI) and integration with Salesforce data is the greatest strength of SageLive. When looking at which fields pull and push data with Salesforce, it is really easier to look at which ones don’t rather than all those that do.
Sage Live is the world’s first real-time accounting solution built on Salesforce platform. Sage Live is fully cloud-based, so you get all of these immediate benefits to your business. With Sage Live you and your team are always connected to what’s happening across your business.
Access all of your key data in one place. Natively integrated with your Salesforce Sales Cloud. Get a 360º of your business.
Receive live newsfeeds and notifications. Drill down to the level of information you need. No data syncing needed.
Track your financial performance the way you want from multiple perspectives such as territory, team, project…
Share and receive business information with your team from any device. Send or receive spend request using approval posts.
Customize reports and scoreboards to track key performance indicators and define workflows that fit to your organization.
Benefit a multilingual solution that meets your country’s requirements. Create a consolidated view of your global business.
At TechStorm, we believe, that as an organization, it’s necessary to give back to a community that has given us so much. This is why we’re so happy to work alongside Sage, who launched their new accountancy software that is specifically designed for non-profit organizations. Sage offers free licenses to qualifying charities, allowing them access to Sage Live Non-Profit, a program built out of the Salesforce App Cloud, which also was launched in 2016.
Sage Foundation follows a unique 2+2+2 model that helps build a better future in our local communities by delivering opportunity and a sustainable future. Through this, Sage Foundation donates 2 percent of employee time each year (5 volunteer days), 2 percent of free cash flow in grants and 2 donated user licenses to eligible partners. Sage Foundation aims to transform lives by creating sustainable, social, economic and entrepreneurial opportunities for local communities — helping more people reach their fullest potential.
For more information Please Contact - info@techstorm.ie
While Consumer apps are already so popular and progressively efficient, the workforce has also began shifting towards mobility. Implementing Enterprise Mobility is now the key component of the digital strategy in any business plan. Organizations are embracing Enterprise Mobility in order to stay ahead in the industry. In this digital transformation world, employees are mobile savvy than ever before.
Managers can quickly see the real-time data/results on their phone and take decisions without having to wait until they get to office.
Implementing Enterprise Mobility solutions allows to collect data from your employees in a very efficient manner. As we know, data is always a very important and significant part of any business model.
All the data is saved on cloud and it is super flexible to access this data, making it more convenient for the employees to access these data on their fingertips and work from anywhere and anytime.
It provides super connectivity within the employees working remotely around the world, providing productivity and leading to growth of the organisations.
Real-time communication between mobile devices and the workflow management is now possible all because of mobility solutions, reducing the delay in task execution which are pending for approval or review.
Enterprises are adopting technologies at a very rapid pace, empowering the employees and providing opportunities to allow them to work in any location. TechStorm is a business with deep expertise in all aspects of mobile, not just development. Our dedicated, in-house professionals ensure to workout with the challenges that many organisations face in adopting Enterprise Mobility:
TechStorm has worked with many businesses and delivered a high-quality Enterprise Mobility solutions to them.
We understand your business needs and can deliver you with the most flexible solutions to meet your requirements.
Security being the biggest concern around Enterprise Mobility for any business, TechStorm promises to implement results with complete harness regarding this concern.
Cost is another cause for concern for many organisations. TechStorm provides you services at a very competitive price, accommodating all your business needs today, and in near future.
So what are you waiting for? Make you first move with Enterprise Mobility Solutions TODAY! TechStorm will be with you in every step throughout the transition. “Become the game changer for corporates and retain your young talents by giving them freedom in their work environment.”
Most museums / monuments in any country want to attract as many visitors/tourists as possible and provide personalized experiences to their visitors at a lower cost. TechStorm’s launches: A Product called: Mowgli App: the purpose of the project is to create an Indoor Navigational Trail creation system which uses BLE Beacons to create indoor maps and also intuitive collections rendering on end user smartphones. The app also uses PUSH notifications to both detect user proximity to a particular exhibit/ display to trigger information on that item or for the monument to send announcements to the users.
For more information Please Contact - info@techstorm.ie
Salesforce.com - a cloud computing company is a web-based software as a service provider, best known for its CRM (Customer Relationship Management) product. It is designed simply to help the organisations to manage all interactions with its customers and the prospects; When used efficiently, it can contribute a major role in the growth and success of the organisation.
Salesforce.com for Non-profits is the set of end-to-end solutions that helps your organisation become a connected non-profit. Built for the social and mobile era, Salesforce.com for Non-profits will connect your entire non-profit– your partners, supporters, employees, and programs. It enables you to deliver:
As a non-profit, the first question arises is, “Why would we need a "sales" database and a customer relationship management software solution?” The answer is very simple: CRM software, such as Salesforce.com, and integrated technologies can help a non-profit not just run their organization more quickly and effectively, but also help them grow and sustain relationships. Many organizations in the non-profit sector do not have the funds to afford robust and expensive databases, let alone hire IT staff to manage the ongoing maintenance. One of the biggest concerns for a non-profit is in deciding when to migrate from their legacy system or excel based tracking. Some of these concerns also include:
This is why Salesforce.com is becoming a popular option for non-profits due to its ability to adapt and scale to an organization’s evolving needs. With Salesforce installed in your non-profit; you can spend less time on computers managing your data and dedicate all your time in making the world a better place.
A Regular, for profit businesses can purchase different editions of Salesforce.com, each with their own features and pricing, ranging from a basic contact manager to an Unlimited edition. If a non-profit receives donated licenses from the Salesforce.com foundation, it receives 10 Enterprise licenses, completely free, in perpetuity. Additional licenses are discounted some 75-80%.
For-Profit Business paying for Salesforce.com, Enterprise Edition | Non-Profit Organisation receiving donated/discounted Enterprise Edition | |
---|---|---|
Cost |
Per user, annually |
first 10 users free, additional users charged |
Support and Features |
Enterprise Features, Salesforce.com Basic Support included with license | Enterprise Features, Salesforce.com Basic Support included with license |
Can use Non-Profit Starter Pack? |
Optional, freely available, though customisation unlikely to benefit most businesses | Optional, freely available, and likely to benefit many organisations |
To keep it SIMPLE AND STRAIGHT: It’s the world’s leading CRM platform and now relied upon by many thousands of charity and non-profit organisations. TechStorm strongly believes that Salesforce.com is way ahead of its competitors in every aspect. It’s fast to configure and has very attractive rates for charities and non-profits. Being ‘cloud-based’ gives you access to your data from anywhere, at any time.
TechStorm Consulting is offering free healthcheck services for existing Salesforce.com charity users and new customers. During the Healthcheck, we will review your business processes and provide recommendations on how your organization will see the benefits in revenue generation, leads nurturing (new members onboarding), campaigns for both outbound and inbounds et.al. TechStorm will help you:
If you are new to Salesforce.com, or still learning about the platform or want to know more get in touch with TechStorm. TechStorm Consulting has successfully implemented for hundreds of companies of all sizes and industries.
Check out our Salesforce.com Services for CharitiesFor more information Please Contact - info@techstorm.ie
Enterprise mobility is all about flexibility of work habits where a greater number of employees work outside the office, using mobile devices, not only to check emails but also perform various business tasks through cloud services. With the rise of smartphones and tablets, the workforce is shifting towards social media and mobile applications, especially those connected with cloud computing and offering mobile collaboration features. The main focus is on creating a reasonable and well organised environment for the employees for higher productivity.
Breaking traditional workplace boundaries, Enterprise Mobility now allows employees the flexibility to access enterprise data and systems, and ability to get the tasks done anytime, anywhere and on any device of their choice. This saves time and money, increasing the efficiency of the company.
It adds a great value to company also by increasing productivity, employee-responsiveness and speed of decision making. This benefits not only the company but also the customers and can be a factor in increase of customer satisfaction.
The process of data gathering and collaboration is simplified with the paperless forms that can be accessed by mobile devices. In the evolution of business technology, enterprise mobility also provides competitive advantage to the companies looking towards innovation.
While adopting Enterprise Mobility, it may seem daunting, mobile enterprise software solutions assist organizations in connecting entire teams quickly and easily. The best enterprise mobility software solutions enable enterprises to better manage and optimize business resources both inside and outside their organizations with seamless interactions.
TechStorm focuses on enabling clients to achieve breakthrough growth throughout rapidly changing mobile ecosystem. We deliver flexible & scalable mobility management solution to accommodate all your business needs.
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Over the last few years, new trends have emerged in how organisations use Business Intelligence and Analytics. According to Tony Smith, Chief Growth Officer of TechStorm (www.techstorm.ie) : We increasingly use Data in both our personal and business lives to make key decisions. The landscape around BI and analtytics will continue to get more sophisticated in 2017. BI and Analytics was once an IT dominated field but no more. Here’s 3 Key Trends to look out for in 2017:
1.It’s All About Me: Data is no longer owned by IT. Business users demand access to data without having make laborious requests to get what they need. ‘‘Don’t show me someone else’s data unless I need it. Everything I access should be 100% relevant to my needs’’. Smart organisations will fulfill these demands.
2.Right Here, Right now: And I expect to be able to view all the data I want on any device, anywhere, anytime. Not just when I get back to the homestead
3.The Rise of the Robot: No longer the stuff of Sci-fi writers, AI is here and will change how we use data in an increasingly cognitive way. So, think Push instead of Pull, think the ability to have the Data analysed by your own personal Data Scientist, real-time
To know more about WIZDEE - Click Here
To download the ebook: Please write to: digital@techstorm.ie
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TechStorm Consulting 16th December 2016: TechStorm's innovative web-based solution for the Travel and Tourism industry has been approved for a development grant by the Local Enterprise Office (LEO), Dublin, Ireland. The solution delivers meaningful, real-time content for visitors to Ireland across multiple locations
Kesava Gollapalli, Managing Director at TechStorm Consulting, says: 'The funding from LEO will be used to create a powerful, flexible and scalable solution which will add value to tourism development in Ireland and also enhance the retail experience of customers. This is the first step in this technology innovation, we will continue to develop the solution and in parallel take this to other markets globally. At TechStorm Consulting we specialise in driving Business Efficiency through Technology Innovation'
TechStorm Consulting, headquartered in Dublin, specialises in transforming our Clients business objectives into cutting-edge, highly functional solutions
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Founded in 1999, Salesforce is today the world’s leading Customer Success Platform and largest enterprise cloud ecosystem. It is best known for its CRM (Customer Relationship Management) products that streamline and automate business processes, providing insights and analysis of important client and sales data and ultimately enhancing customer experience. In our first year of operations, TechStorm has acquired Partner status at Salesforce. Our partnership status is a recognition of our company’s commitment and experience of our Salesforce consulting practice, across various verticals. This strategic move will allow us to tap into Salesforce's exclusive resources, enablement tools and training opportunities to leverage the competencies we have and improve your CRM adoption, and maximize your investment.
"We deliver customer relationship management (CRM) solutions and cloud consulting solutions to any business, big or small" says Tony Smith, Chief Growth Officer of TechStorm. "As a Registered and Certified Consulting Partner of Salesforce.com, we are committed to helping you optimise the effectiveness of your business applications. TechStorm Consulting brings years of experience and best practices that help organisations develop and execute comprehensive cloud application strategies by shifting to the New IT and realise the potential of enterprise cloud computing"
To know more about Salesforce - Click Here
For more information Please Contact - info@techstorm.ie